Executive KPI Overview

Reviewed & approved complaints — complete performance summary

Complaint Summary
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Total Reviewed
Approved by Ramzi
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Valid Complaints
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Invalid Complaints
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Offset Issues
Requires Ataa review
Feedback & Response
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Sales Feedback Given
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Offset Feedback Given
By Ataa
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Avg Days to Close
Complaint to closure
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This Month
Complaints reviewed
Issue Categories
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Quality Issues
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Printing Issues
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Lid Issues
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Damage Issues
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Cup Size Issues

Performance Overview

Visual breakdown of reviewed complaints

Monthly Complaint Trend
Top Issues
Validity Split
Issue Categories
CS Status Distribution

Deep Analytics

Geo, salesman, pipeline, and issue breakdown

Top Cities by Complaints
Top Salesmen by Complaints
Pipeline Stage Breakdown
Complaints by Day of Week
Sample Requested vs Received
Qty Delivered vs Affected

All Reviewed Records

Complaints approved by Ramzi — click any row for full details

All ✓ Valid ✗ Invalid Offset
Ref No Brand / Invoice Salesman City Date Issues Validity Sales Feedback Reviewed At
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Customer Survey Analytics

Complete overview of customer satisfaction feedback

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Total Surveys
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Completed
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Pending
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Avg Score / 10
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Satisfied ≥7
Avg Score per Question
Score Distribution
Satisfaction Levels
Response Rate
Lowest Scoring Areas
BrandEmailDate Q1Q2Q3Q4Q5 Q6Q7Q8Q9Q10 AvgComments
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Reviewed by Ramzi